Telephone operators

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Total Workforce

40.8k

Average Age

40

Estimated Job Growth

-23.1%

10-year projection

Average Salary

$32,241

Average Male Salary

$37,857

Average Female Salary

$30,090

About

Telephone operators are most often employed by the Business support services industry. The average yearly wage for Telephone operators was $32,241 in 2016. The top 3 most similar occupations to Telephone operators by wage are Dental assistants, Upholsterers, and Interviewers, except eligibility & loan.

Telephone operators are part of the Office & Administrative Support Occupations, along with Firstline supervisors of office & administrative support workers, Switchboard operators, including answering service, Telephone operators, Communications equipment operators, all other, Bill & account collectors, Billing & posting clerks, Bookkeeping, accounting, & auditing clerks, Gaming cage workers, Payroll & timekeeping clerks, Procurement clerks, Tellers, Other financial clerks, Brokerage clerks, Court, municipal, & license clerks, Credit authorizers, checkers, & clerks, Customer service representatives, Eligibility interviewers, government programs, File clerks, Hotel, motel, & resort desk clerks, Interviewers, except eligibility & loan, Library assistants, clerical, Loan interviewers & clerks, New accounts clerks, Human resources assistants, except payroll & timekeeping, Receptionists & information clerks, Reservation & transportation ticket agents & travel clerks, Information & record clerks, all other, Correspondence clerks & order clerks, Cargo & freight agents, Couriers & messengers, Dispatchers, Meter readers, utilities, Postal service clerks, Postal service mail carriers, Postal service mail sorters, processors, & processing machine operators, Production, planning, & expediting clerks, Shipping, receiving, & traffic clerks, Stock clerks & order fillers, Weighers, measurers, checkers, & samplers, recordkeeping, Secretaries & administrative assistants, Computer operators, Data entry keyers, Word processors & typists, Insurance claims & policy processing clerks, Mail clerks & mail machine operators, except postal service, Office clerks, general, Office machine operators, except computer, Proofreaders & copy markers, Statistical assistants, and Miscellaneous office & administrative support workers, including desktop publishers

The top 3 locations that employ the most Telephone operators are . The top 3 locations with a relatively high concentration of Telephone operators are .

Employment

Information on the businesses and industries that employ Telephone operators and on wages and locations for those in the field. Business support services is the industry that employs the most Telephone operators, both by share and by number, though the highest paid industry for Telephone operators, by average wage, is Administration of human resource programs. Telephone operators are paid most in Paradise (South) & Enterprise PUMA, NV but are relatively concentrated in false.

Wages

Yearly Wage

$32,241

AVERAGE SALARY

± $3,656

In 2017, Telephone operators earned an average of $32,241, $19,824 less than than the average national salary of $52,065.

Dental assistants make somewhat more than Telephone operators while Upholsterers make somewhat less. This chart shows the various occupations closest to Telephone operators as measured by average annual salary in the US.

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Wage Distribution

0.321

WAGE GINI

In 2017, Telephone operators had a wage GINI coefficient of 0.321, which is lower than than the national average of 0.479. In other words, wages are distributed more evenly for Telephone operators (shown in red) than for the overall labor force (shown in gray).

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Wage by Location

This map shows the Public Use Microdata Areas (PUMAs) in the United States shaded by average annual wage for Telephone operators.

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Spatial Concentration

This map displays which Public Use Microdata Areas (PUMAs) in the United States have a relatively high population of Telephone operators.

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Industries

Most Common

The most common industries employing Telephone operators, by number of employees, are Business support services, Hospitals, and Wired telecommunications carriers.

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Highest Paying

The highest paying industries for Telephone operators, by average wage, are Administration of human resource programs, Justice, public order, & safety activities , and Other health care services.

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Industries by Share

40.8k

2017 Workforce

± 4,959

8.8%

1 YEAR GROWTH

± 16.1%

The number of people employed as Telephone operators has been growing at a rate of 8.8%, from 37,513 people in 2016 to 40,813 people in 2017.

This graphic shows the share of Telephone operators employed by various industries. Business support services employs the largest share of Telephone operators at  22.3%, followed by Hospitals with 15.4% and Wired telecommunications carriers with 10.2%.

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Diversity

Demographic information on Telephone operators in the US. The average age of male Telephone operators in the workforce is 39 and of female Telephone operators is 40.3, and the most common race/ethnicity for Telephone operators is White.

Gender Composition

11.3k

MALE WORKFORCE

± 2,610

29.5k

FEMALE WORKFORCE

± 4,217

72.3% of Telephone operators are Female, making them the more common gender in the occupation. This chart shows the gender breakdown of Telephone operators.

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Race & Ethnicity

Most Common Race or Ethnicity of Telephone operators

  1. White

  2. Black

  3. Other

63.9% of Telephone operators are White, making that the most common race or ethnicity in the occupation. Representing 24.1% of Telephone operators, Black is the second most common race or ethnicity in this occupation. This chart shows the racial and ethnic breakdown of Telephone operators.

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Age by Gender

39

AVERAGE MALE AGE

± 3.51

40.3

AVERAGE FEMALE AGE

± 2.28

The median age of Telephone operators is 40, and Male employees are generally 1.38 years younger than than their Female counterparts.

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Education

Data on higher education choices for Telephone operators from The Department of Education and Census Bureau. The most common major for Telephone operators is Business but a relatively high number of Telephone operators hold a major in Communications.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

MOST SPECIALIZED MAJORS

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Skills

Data on the critical and distinctive skills necessary for Telephone operators from the Bureau of Labor Statistics. Telephone operators need many skills, but most especially Active Listening, Speaking, and Service Orientation. The revealed comparative advantage (RCA) shows that Telephone operators need more than the average amount of Service Orientation, Speaking, and Active Listening.

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Bar Chart

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Growth Projections

Projections on wages and job growth for Telephone operators from the Bureau of Labor Statistics. The ten-year national workforce is projected to grow 7.4%, but Telephone operators are expected to see a growth of -23.1% over the same period. This occupation is expected to grow slower than the national average.

Job Growth

-23.1%

ESTIMATED GROWTH

7.4%

NATIONAL AVERAGE

This line chart shows the 10-year projected employment growth (from 2016 to 2026) for Telephone operators. This profession is expected to grow lower than 7.4%, the average rate of national job growth.

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