Switchboard operators, including answering service

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Total Workforce

20.3k

Average Age

46.4

Average Salary

$31,618

Average Male Salary

$40,590

Average Female Salary

$30,405

About

Employment

Diversity

Education

Skills

About

Switchboard operators, including answering service are most often employed by the General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals industry. The average yearly wage for Switchboard operators, including answering service was $31,618 in 2016. The top 3 most similar occupations to Switchboard operators, including answering service by wage are Data entry keyers, Psychiatric technicians, and Phlebotomists.

Switchboard operators, including answering service are part of the Office & Administrative Support Occupations, along with Firstline supervisors of office & administrative support workers, Switchboard operators, including answering service, Telephone operators, Communications equipment operators, all other, Bill & account collectors, and 45 more.

The top 3 locations that employ the most Switchboard operators, including answering service are . The top 3 locations with a relatively high concentration of Switchboard operators, including answering service are .

Photo by Chung Ho Leung

Sales & Office Occupations Office & Administrative Support Occupations Office & Administrative Support Occupations

Employment

Information on the businesses and industries that employ Switchboard operators, including answering service and on wages and locations for those in the field. General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals is the industry that employs the most Switchboard operators, including answering service, both by share and by number, though the highest paid industry for Switchboard operators, including answering service, by average wage, is Executive offices & legislative bodies. Switchboard operators, including answering service are paid most in Dothan City PUMA, AL but are relatively concentrated in false.

Wages

Yearly Wage

$31,618

AVERAGE SALARY

± $7,683

In 2018, Switchboard operators, including answering service earned an average of $31,618, $22,270 less than than the average national salary of $53,888.

Psychiatric technicians make somewhat more than Switchboard operators, including answering service while Data entry keyers make somewhat less. This chart shows the various occupations closest to Switchboard operators, including answering service as measured by average annual salary in the US.

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Wage Distribution

0.318

WAGE GINI

In 2018, Switchboard operators, including answering service had a wage GINI coefficient of 0.318, which is lower than than the national average of 0.479. In other words, wages are distributed more evenly for Switchboard operators, including answering service (shown in red) than for the overall labor force (shown in gray).

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Wage by Location

HIGHEST PAYING PUMAS

This map shows the Public Use Microdata Areas (PUMAs) in the United States shaded by average annual wage for Switchboard operators, including answering service.

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Spatial Concentration

This map displays which Public Use Microdata Areas (PUMAs) in the United States have a relatively high population of Switchboard operators, including answering service.

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Industries

Most Common

The most common industries employing Switchboard operators, including answering service, by number of employees, are General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals, Business support services, and Colleges, universities & professional schools, including junior colleges.

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Highest Paying

The highest paying industries for Switchboard operators, including answering service, by average wage, are Colleges, universities & professional schools, including junior colleges, Wired telecommunications carriers (Legacy), Executive offices & legislative bodies, Executive offices & legislative bodies, General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals, and Colleges, universities & professional schools, including junior colleges.

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Industries by Share

20.3k

2018 Workforce

± 3,494

-11%

1 YEAR GROWTH

± 26.6%

The number of people employed as Switchboard operators, including answering service has been declining at a rate of -11%, from 22,767 people in 2017 to 20,257 people in 2018.

This graphic shows the share of Switchboard operators, including answering service employed by various industries. General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals employs the largest share of Switchboard operators, including answering service at 34.7%, followed by Business support services with 16.3% and Colleges, universities & professional schools, including junior colleges with 4.48%.

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Diversity

Demographic information on Switchboard operators, including answering service in the US. The average age of male Switchboard operators, including answering service in the workforce is 43.9 and of female Switchboard operators, including answering service is 46.7, and the most common race/ethnicity for Switchboard operators, including answering service is White (Non-Hispanic).

Gender Composition

2.41k

MALE WORKFORCE

± 1,206

17.8k

FEMALE WORKFORCE

± 3,279

88.1% of Switchboard operators, including answering service are Female, making them the more common gender in the occupation. This chart shows the gender breakdown of Switchboard operators, including answering service.

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Race & Ethnicity

Most Common Race or Ethnicity of Switchboard operators, including answering service

White (Non-Hispanic)
Black (Non-Hispanic)
White (Hispanic)

61% of Switchboard operators, including answering service are White (Non-Hispanic), making that the most common race or ethnicity in the occupation. Representing 21% of Switchboard operators, including answering service, Black (Non-Hispanic) is the second most common race or ethnicity in this occupation. This chart shows the racial and ethnic breakdown of Switchboard operators, including answering service.

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Age by Gender

43.9

AVERAGE MALE AGE

± 6.88

46.7

AVERAGE FEMALE AGE

± 3.09

The median age of Switchboard operators, including answering service is 46.4, and Male employees are generally 2.8 years younger than than their Female counterparts.

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Education

Data on higher education choices for Switchboard operators, including answering service from The Department of Education and Census Bureau. The most common major for Switchboard operators, including answering service is Business but a relatively high number of Switchboard operators, including answering service hold a major in Social Sciences.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

MOST COMMON MAJORS

MOST SPECIALIZED MAJORS

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Skills

Data on the critical and distinctive skills necessary for Switchboard operators, including answering service from the Bureau of Labor Statistics. Switchboard operators, including answering service need many skills, but most especially Active Listening, Speaking, and Social Perceptiveness. The revealed comparative advantage (RCA) shows that Switchboard operators, including answering service need more than the average amount of Social Perceptiveness, Active Listening, and Speaking.