Switchboard operators, including answering service

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2019 Workforce
23.2k
Average Age
47.6
Estimated Job Growth
−22.6%
10-year projection
Average Salary
$35,353
Average Male Salary
$36,141
Average Female Salary
$35,148

About

Switchboard operators, including answering service are most often employed by the General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals industry. The average yearly wage for Switchboard operators, including answering service was $35,353 in 2016. The top 3 most similar occupations to Switchboard operators, including answering service by wage are Food & tobacco roasting, baking, & drying machine operators & tenders, Logging workers, and Other assemblers and fabricators.

The top 3 locations that employ the most Switchboard operators, including answering service are Dothan City PUMA, AL. The top 3 locations with a relatively high concentration of Switchboard operators, including answering service are Dothan City PUMA, AL.

Employment

Information on the businesses and industries that employ Switchboard operators, including answering service and on wages and locations for those in the field. General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals is the industry that employs the most Switchboard operators, including answering service, both by share and by number, though the highest paid industry for Switchboard operators, including answering service, by average wage, is Executive offices & legislative bodies. Switchboard operators, including answering service are paid most in Dothan City PUMA, AL but are relatively concentrated in Dothan City PUMA, AL.

Wages

Yearly Wage

$35,353
AVERAGE SALARY
± $8,239

In 2019, Switchboard operators, including answering service earned an average of $35,353, $20,170 less than than the average national salary of $55,524.

Food & tobacco roasting, baking, & drying machine operators & tenders make somewhat more than Switchboard operators, including answering service while Other assemblers and fabricators make somewhat less. This chart shows the various occupations closest to Switchboard operators, including answering service as measured by average annual salary in the US.

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Wage Distribution

0.3
WAGE GINI

In 2015, Switchboard operators, including answering service had a wage GINI coefficient of 0.3, which is lower than than the national average of 0.478. In other words, wages are distributed more evenly for Switchboard operators, including answering service (shown in red) than for the overall labor force (shown in gray).

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Wage by Location

This map shows the Public Use Microdata Areas (PUMAs) in the United States shaded by average annual wage for Switchboard operators, including answering service.

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Spatial Concentration

PUMAs with a Relatively High Concentration of Switchboard operators, including answering service

This map displays which Public Use Microdata Areas (PUMAs) in the United States have a relatively high population of Switchboard operators, including answering service.

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Industries

Highest Paying

The highest paying industries for Switchboard operators, including answering service, by average wage, are Executive offices & legislative bodies, Banking & related activities, and Electronic component & product manufacturing, n.e.c. .

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Industries by Share

23.2k
2019 Workforce
± 3,737
14.4%
1 YEAR GROWTH
± 20.6%

The number of people employed as Switchboard operators, including answering service has been growing at a rate of 14.4%, from 20,257 people in 2018 to 23,174 people in 2019.

This graphic shows the share of Switchboard operators, including answering service employed by various industries. General medical and surgical hospitals, and specialty (except psychiatric and substance abuse) hospitals employs the largest share of Switchboard operators, including answering service at  33.3%, followed by Business support services with 14.9% and Traveler accommodation with 7.23%.

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Diversity

Demographic information on Switchboard operators, including answering service in the US. The average age of male Switchboard operators, including answering service in the workforce is 43.6 and of female Switchboard operators, including answering service is 48.7, and the most common race/ethnicity for Switchboard operators, including answering service is White (Non-Hispanic).

Gender Composition

4.8k
MALE WORKFORCE
± 1,701
18.4k
FEMALE WORKFORCE
± 3,328

79.3% of Switchboard operators, including answering service are Female, making them the more common gender in the occupation. This chart shows the gender breakdown of Switchboard operators, including answering service.

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Race & Ethnicity

Most Common Race or Ethnicity of Switchboard operators, including answering service
  1. White (Non-Hispanic)
  2. Black (Non-Hispanic)
  3. White (Hispanic)

62.2% of Switchboard operators, including answering service are White (Non-Hispanic), making that the most common race or ethnicity in the occupation. Representing 18.5% of Switchboard operators, including answering service, Black (Non-Hispanic) is the second most common race or ethnicity in this occupation. This chart shows the racial and ethnic breakdown of Switchboard operators, including answering service.

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Age by Gender

43.6
AVERAGE MALE AGE
± 5.81
48.7
AVERAGE FEMALE AGE
± 3.04

The median age of Switchboard operators, including answering service is 47.6, and Male employees are generally 5.15 years younger than than their Female counterparts.

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Education

Data on higher education choices for Switchboard operators, including answering service from The Department of Education and Census Bureau. The most common major for Switchboard operators, including answering service is Business but a relatively high number of Switchboard operators, including answering service hold a major in Business.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.
MOST COMMON MAJORS
  1. false
  2. false
MOST SPECIALIZED MAJORS
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Skills

Data on the critical and distinctive skills necessary for Switchboard operators, including answering service from the Bureau of Labor Statistics. Switchboard operators, including answering service need many skills, but most especially Active Listening, Speaking, and Social Perceptiveness. The revealed comparative advantage (RCA) shows that Switchboard operators, including answering service need more than the average amount of Social Perceptiveness, Service Orientation, and Speaking.

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Bar Chart

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Projections

Projections on job growth for Switchboard Operators, Including Answering Service from the Bureau of Labor Statistics. The 10-year national workforce is projected to grow 3.71%, but Switchboard Operators, Including Answering Service are expected to see a growth of −22.6% over the same period. This occupation is expected to grow less than the national average.

Job Growth

−22.6%
Estimated Job Growth
10-year Projection
3.71%
National Growth
10-year Projection

This line chart shows the projected 10-year growth in the number of jobs for Switchboard Operators, Including Answering Service. This profession is expected to grow less than than 3.71%, the average rate of national job growth.

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