Switchboard operators, including answering service

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Total Workforce

22.8k

Average Age

46.8

Estimated Job Growth

-19.8%

10-year projection

Average Salary

$31,927

Average Male Salary

$33,652

Average Female Salary

$31,421

About

Switchboard operators, including answering service are most often employed by the Hospitals industry. The average yearly wage for Switchboard operators, including answering service was $31,927 in 2016. The top 3 most similar occupations to Switchboard operators, including answering service by wage are Customer service representatives, Interviewers, except eligibility & loan, and Miscellaneous woodworkers, including model makers & patternmakers.

Switchboard operators, including answering service are part of the Office & Administrative Support Occupations, along with Firstline supervisors of office & administrative support workers, Switchboard operators, including answering service, Telephone operators, Communications equipment operators, all other, Bill & account collectors, Billing & posting clerks, Bookkeeping, accounting, & auditing clerks, Gaming cage workers, Payroll & timekeeping clerks, Procurement clerks, Tellers, Other financial clerks, Brokerage clerks, Court, municipal, & license clerks, Credit authorizers, checkers, & clerks, Customer service representatives, Eligibility interviewers, government programs, File clerks, Hotel, motel, & resort desk clerks, Interviewers, except eligibility & loan, Library assistants, clerical, Loan interviewers & clerks, New accounts clerks, Human resources assistants, except payroll & timekeeping, Receptionists & information clerks, Reservation & transportation ticket agents & travel clerks, Information & record clerks, all other, Correspondence clerks & order clerks, Cargo & freight agents, Couriers & messengers, Dispatchers, Meter readers, utilities, Postal service clerks, Postal service mail carriers, Postal service mail sorters, processors, & processing machine operators, Production, planning, & expediting clerks, Shipping, receiving, & traffic clerks, Stock clerks & order fillers, Weighers, measurers, checkers, & samplers, recordkeeping, Secretaries & administrative assistants, Computer operators, Data entry keyers, Word processors & typists, Insurance claims & policy processing clerks, Mail clerks & mail machine operators, except postal service, Office clerks, general, Office machine operators, except computer, Proofreaders & copy markers, Statistical assistants, and Miscellaneous office & administrative support workers, including desktop publishers

The top 3 locations that employ the most Switchboard operators, including answering service are . The top 3 locations with a relatively high concentration of Switchboard operators, including answering service are .

Employment

Information on the businesses and industries that employ Switchboard operators, including answering service and on wages and locations for those in the field. Hospitals is the industry that employs the most Switchboard operators, including answering service, both by share and by number, though the highest paid industry for Switchboard operators, including answering service, by average wage, is Colleges, universities & professional schools, including junior colleges. Switchboard operators, including answering service are paid most in Dothan City PUMA, AL but are relatively concentrated in false.

Wages

Yearly Wage

$31,927

AVERAGE SALARY

± $5,650

In 2017, Switchboard operators, including answering service earned an average of $31,927, $20,138 less than than the average national salary of $52,065.

Customer service representatives make somewhat more than Switchboard operators, including answering service while Miscellaneous woodworkers, including model makers & patternmakers make somewhat less. This chart shows the various occupations closest to Switchboard operators, including answering service as measured by average annual salary in the US.

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Wage Distribution

0.251

WAGE GINI

In 2017, Switchboard operators, including answering service had a wage GINI coefficient of 0.251, which is lower than than the national average of 0.479. In other words, wages are distributed more evenly for Switchboard operators, including answering service (shown in red) than for the overall labor force (shown in gray).

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Wage by Location

This map shows the Public Use Microdata Areas (PUMAs) in the United States shaded by average annual wage for Switchboard operators, including answering service.

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Spatial Concentration

This map displays which Public Use Microdata Areas (PUMAs) in the United States have a relatively high population of Switchboard operators, including answering service.

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Industries

Most Common

The most common industries employing Switchboard operators, including answering service, by number of employees, are Hospitals, Business support services, and Colleges, universities & professional schools, including junior colleges.

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Highest Paying

The highest paying industries for Switchboard operators, including answering service, by average wage, are Colleges, universities & professional schools, including junior colleges, Wired telecommunications carriers, and Executive offices & legislative bodies.

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Industries by Share

22.8k

2017 Workforce

± 3,704

-14.9%

1 YEAR GROWTH

± 26%

The number of people employed as Switchboard operators, including answering service has been declining at a rate of -14.9%, from 26,750 people in 2016 to 22,767 people in 2017.

This graphic shows the share of Switchboard operators, including answering service employed by various industries. Hospitals employs the largest share of Switchboard operators, including answering service at  28%, followed by Business support services with 16.3% and Colleges, universities & professional schools, including junior colleges with 6.67%.

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Diversity

Demographic information on Switchboard operators, including answering service in the US. The average age of male Switchboard operators, including answering service in the workforce is 40 and of female Switchboard operators, including answering service is 48.8, and the most common race/ethnicity for Switchboard operators, including answering service is White.

Gender Composition

5.17k

MALE WORKFORCE

± 1,765

17.6k

FEMALE WORKFORCE

± 3,257

77.3% of Switchboard operators, including answering service are Female, making them the more common gender in the occupation. This chart shows the gender breakdown of Switchboard operators, including answering service.

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Race & Ethnicity

Most Common Race or Ethnicity of Switchboard operators, including answering service

  1. White

  2. Black

  3. Two or More Races

68.9% of Switchboard operators, including answering service are White, making that the most common race or ethnicity in the occupation. Representing 23% of Switchboard operators, including answering service, Black is the second most common race or ethnicity in this occupation. This chart shows the racial and ethnic breakdown of Switchboard operators, including answering service.

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Age by Gender

40

AVERAGE MALE AGE

± 5.06

48.8

AVERAGE FEMALE AGE

± 2.85

The median age of Switchboard operators, including answering service is 46.8, and Male employees are generally 8.75 years younger than than their Female counterparts.

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Education

Data on higher education choices for Switchboard operators, including answering service from The Department of Education and Census Bureau. The most common major for Switchboard operators, including answering service is Education but a relatively high number of Switchboard operators, including answering service hold a major in Psychology.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

MOST COMMON MAJORS

MOST SPECIALIZED MAJORS

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Skills

Data on the critical and distinctive skills necessary for Switchboard operators, including answering service from the Bureau of Labor Statistics. Switchboard operators, including answering service need many skills, but most especially Active Listening, Speaking, and Social Perceptiveness. The revealed comparative advantage (RCA) shows that Switchboard operators, including answering service need more than the average amount of Social Perceptiveness, Active Listening, and Speaking.

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Bar Chart

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Growth Projections

Projections on wages and job growth for Switchboard operators, including answering service from the Bureau of Labor Statistics. The ten-year national workforce is projected to grow 7.4%, but Switchboard operators, including answering service are expected to see a growth of -19.8% over the same period. This occupation is expected to grow slower than the national average.

Job Growth

-19.8%

ESTIMATED GROWTH

7.4%

NATIONAL AVERAGE

This line chart shows the 10-year projected employment growth (from 2016 to 2026) for Switchboard operators, including answering service. This profession is expected to grow lower than 7.4%, the average rate of national job growth.

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