Customer Service Support Operation

Contains Stem Majors

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Total Degrees
Awarded in 2016

1,577

declining 33.4%

Median In-State
Public Tuition

$N/A

N/A N/A

Median Out-of-State
Private Tuition

$N/A

N/A N/A

Average Wage

$88,037

growing 2.76%

People in Workforce

10.9M

growing 3.53%

Average Employee Age

43.7

growing 0.358%

About

Institutions

Employment

Diversity

Skills

About

The locations with the highest concentration of Customer Service Support Operation degree recipients are Tempe, AZ, Warner Robins, GA, and Columbus, GA. The locations with a relatively high number of Customer Service Support Operation degree recipients are Warner Robins, GA, Tempe, AZ, and Columbus, GA. The most common degree awarded to students studying Customer Service Support Operation is a < 1 year postsecondary certificate.

Photo by Sam Beebe

Business Business Operations Support Services

Institutions

Information about the types of higher education institutions that grant degrees in Customer Service Support Operation and the types of students that study this field. Rio Salado College awards the most degrees in Customer Service Support Operation in the US, but Rio Salado College and Central Georgia Technical College have the highest percentage of degrees awarded in Customer Service Support Operation.

Tuition costs for Customer Service Support Operation majors are, on average, $N/A for in-state public colleges, and $N/A for out of state private colleges.

The most common sector, by number of institutions, that offers Customer Service Support Operation programs are Public, 2-year institutions (34 total). The most common sector, by number of degrees awarded, is Public, 2-year (1,539 completions).

Institutions

Institution with the Most Degrees Awarded in Customer Service Support Operation

The most common sector, by number of degrees awarded in Customer Service Support Operation, is Public, 2-year (1,539 completions).

The following chart shows the share of universities that offer Customer Service Support Operation programs, by the total number of completions, colored and grouped by their sector.

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Tuition Costs for Common Institutions

$N/A

Median In-State Public

$N/A

Median Out of State Private

Rio Salado College has the most Customer Service Support Operation degree recipients, with 898 degrees awarded in 2016.

The following bar chart shows the state tuition for the top 5 institutions with the most degrees awarded in Customer Service Support Operation.

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Specialized Colleges

Highest Concentration Institution

Out of all institutions that offer Customer Service Support Operation programs and have at least 5 graduates in those programs, Rio Salado College and Central Georgia Technical College have the highest percentage of degrees awarded in Customer Service Support Operation, with 16.9% and 9.81%, respectively.

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Degrees Awarded by County

Counties with the Most Degrees Awarded in Customer Service Support Operation

This map shows the counties in the United States colored by the highest number of degrees awarded in Customer Service Support Operation by year.

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Growth in Awarded Degrees

Counties with the Fastest Growing Number of Degrees Awarded

This map shows the counties in the United States colored by the highest growth in degrees awarded for Customer Service Support Operation.

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Employment

Information on the businesses and industries that employ Business graduates and on wages and locations for those in the field.

The average salary for Business majors is $88,037 and the most common occupations are Accountants & auditors, Miscellaneous managers, and Financial managers.

The industry that employs the most Business majors is Insurance carriers & related activities, though the highest paying industry, by average wage, is Leather tanning & finishing, & other allied products manufacturing .

Wages

Yearly Income for Common Jobs

The closest comparable data for the 6 Digit Course Customer Service Support Operation is from the 2 Digit Course Business.

$88,037

Average Wage in Workforce

± $668

2.76%

1 Year Growth

± 1.05%

The average salary for Business majors is $88,037 and the most common occupations are Accountants & auditors, Miscellaneous managers, and Financial managers.

This chart shows the average annual salaries of the most common occupations for Business majors.

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± 78,018

3.53%

1 Year Growth

± 0.986%

The number of Business graduates in the workforce has been growing at a rate of 3.53%, from 10.5M in 2016 to 10.9M in 2017.

The industry which employs the most Business graduates by share is Insurance carriers & related activities, followed by Elementary & secondary schools. This visualization shows the industries that hire those who major in Business.

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Specialty Locations

The closest comparable data for the 6 Digit Course Customer Service Support Operation is from the 2 Digit Course Business.

PUMAS with a relatively high number of Business majors

This map shows the public use micro areas (PUMAs) in the United States where there are a relatively high population of Business majors.

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Diversity

Demographic information on those who earn a degree in Business in the US. The average age of a person in the workforce with a degree in Business is 43.7, and the most common degree type these workers hold is a < 1 Year Postsecondary Certificate. Female employees are more likely to hold Business degrees, and White students earn the majority (779) of the degrees.

Workforce Age

The closest comparable data for the 6 Digit Course Customer Service Support Operation is from the 2 Digit Course Business.

43.7

Average Age in 2017

± 0.0939 Years

0.358%

1 Year Change

± 0.304%

This chart shows distribution of ages for employees with a degree in Business. The most common ages of employees with this major are 35 and 47 years old, which represent 2.72% and 2.69% of the population, respectively.

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Degrees Awarded

The most common degree types awarded to students graduating in Customer Service Support Operation are < 1 Year Postsecondary Certificate, Associates Degree, and 1 to 2 Year Postsecondary Certificate.

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Workforce Degrees

The closest comparable data for the 6 Digit Course Customer Service Support Operation is from the 2 Digit Course Business.

The most common degree types held by the working population in Business are Bachelors Degree, Masters Degree, and Professional degree.

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Gender Imbalance for Common Institutions

Female (56.3%)

Most Common Gender with a Degree in this Field

This chart shows the granted degrees by gender at the 5 institutions that graduate the most students in Customer Service Support Operation.

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Race & Ethnicity by Degrees Awarded

Most Common Race or Ethnicity

White
779 degrees awarded
Black or African American
373 degrees awarded
Hispanic or Latino
231 degrees awarded

This chart shows the number of degrees awarded in Customer Service Support Operation for each race & ethnicity. White students earned the largest share of the degrees with this major.

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Race & Ethnicity by Gender

Most Common Race/Ethnicity and Gender Combination

N/A
N/A degrees awarded
N/A
N/A degrees awarded
N/A
N/A degrees awarded

This chart illustrates the differences by gender for each race & ethnicity of Bachelors Degree recipients in Customer Service Support Operation. N/A students, who earn most of the degrees in this field, are the most common combination of race/ethnicity and gender.

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Global Diversity

The closest comparable data for the 6 Digit Course Customer Service Support Operation is from the 2 Digit Course Business.

Most Common Countries of Origin

India
157,347 degree recipients
Philippines
150,806 degree recipients
Mexico
127,078 degree recipients

High Relative Number of Students

Indonesia
3.17 times more than expected
Latvia
3.1 times more than expected
South Central Asia, not specified
2.88 times more than expected

There are a relatively high number of people that were born in Indonesia that hold Business degrees (3.17 times more than expected), and the most common country of origin by total numbers for non-US students earning a degree in this field is India (157,347 degree recipients).

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Skills

Data on the critical and distinctive skills necessary for those working in the Customer Service Support Operation field from the Bureau of Labor Statistics. Customer Service Support Operation majors need many skills, but most especially Speaking. The revealed comparative advantage (RCA) shows that Customer Service Support Operation majors need more than the average amount of Service Orientation, Negotiation, and Speaking.

These two visualizations, one a radial chart and one a bar chart, show the same information, a rating of how necessary the following skills are for Customer Service Support Operation majors. Toggle between "value" and "RCA" to see the absolute rating of that skill (value) and the revealed comparative advantage (RCA), or how much greater or lesser that skill's rating is than the average. The longer the bar or the closer the line comes to the circumference of the circle, the more important that skill is. The importance of Service Orientation is very distinctive for majors, but the Speaking, Active Listening, and Service Orientation are the three most important skills for people in the field.