Customer service representatives

Detailed Occupation

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2024 Workforce

3.01M

Average Age

38.5

Estimated Job Growth

−5.46%

10-year projection

Average Salary

$43,189

Average Male Salary

$49,578

Average Female Salary

$39,898

About

Customer service representatives are most often employed by the Restaurants & Food Services industry. The average yearly wage for Customer service representatives was $43,189 in 2024.

The locations that employ the most Customer service representatives are Osceola County (West)--Kissimmee PUMA, FL, Atlanta & Northeast Georgia Regional Commissions--Newton & Rockdale Counties PUMA, GA, and Utah County (Central)--Orem, Pleasant Grove, American Fork & Lindon Cities PUMA, UT. The locations with a relatively high concentration of Customer service representatives are Ponce PUMA, PR, Hillsborough County (Central)--Progress Village, Gibsonton, Riverview PUMA, FL, and San Juan Norte PUMA, PR.

Sales & Office Occupations Office & Administrative Support Occupations

Employment and salary information for the Customer service representatives workforce. Customer service representatives workforce in 2024 was 3,011,622 people, of which 66% were women and 34% were men. Customer service representatives are paid most in NYC-Manhattan Community District 8--Upper East Side & Roosevelt Island PUMA, NY but are relatively concentrated in Ponce PUMA, PR.

Employment Over Time

Metric

Grouping

1,023,761

Male Workforce

± 24.8k

1,987,861

Female Workforce

± 34.4k

The Customer service representatives workforce in 2024 was 3,011,622 people (66% women and 34% men). This implies an average annual growth of 22.9% between 2014 (2,450,337) and 2024 (3,011,622).

Employment by Location

Level

Metric

This map shows the states in the United States shaded by average wage for Customer service representatives.

During 2024, the states that concentrated the best average annual wage were New Jersey ($53,220), District of Columbia ($52,010), and Massachusetts ($51,160).

Yearly Wage Ranking

$43,189

AVERAGE WAGE

#362 in the ranking (2014)

$69,878

NATIONAL AVERAGE WAGE

For all occupations across the US

In 2024, Customer service representatives earned an average of $43,189, $26,689 less than the average national salary of $69,878

The graph shows the ranking of Customer service representatives in relation to all Detailed Occupation in 2014.

Wage Distribution

Gender

0.417

WAGE GINI

In 2024, Customer service representatives had a wage GINI coefficient of 0.417, which is lower than the national average of 0.474. In other words, wages are distributed more evenly for Customer service representatives (shown in red) than for the overall labor force (shown in gray).

The graphic shows the distribution of average salaries by buckets for Customer service representatives compared to the entire workforce in the country.

Industry

Information on the industries that employ Customer service representatives and on wages for those in the field. Restaurants & Food Services is the industry that employs the most Customer service representatives, both by share and by number, though the highest paid industry for Customer service representatives, by average wage, is Support activities for mining ($116,968).

Occupations by Industries

Metric

Value

3.01M

2024 Workforce

± 42,190

1.06%

1 YEAR GROWTH

± 1.97%

This graphic shows the share of Customer service representatives employed by various industries. Restaurants & Food Services employs the largest share of Customer service representatives at 28.8%, followed by Warehouse clubs, supercenters, & other general merchandise retailers with 27.3% and Business support services with 24.4%.

Diversity

Demographic information on Customer service representatives in the US. The workforce of Customer service representatives in 2024 was 3,011,622 people, with 66% woman, and 34% men. The average age of male Customer service representatives in the workforce is 36.9 and of female Customer service representatives is 39.3, and the most common race/ethnicity for Customer service representatives is White.

Gender and Age

Metric

The workforce of Customer service representatives in 2024 was 3,011,622 people, with 66% woman, and 34% men.

The age ranges that concentrated the largest workforce were 20 to 24 years (433,454 people), 25 to 29 years (412,020 people), and 30 to 34 years (370,024 people). Among them they concentrated 40.4% of the total workforce.

Ethnicity

Gender

In 2024, 21.6% of Customer service representatives workers were Hispanic and 78.4% non-Hispanic.

The treemap shows the distribution of Hispanic workers according to their origin, highlighting Mexican (54.4%), Puerto Rican (16)%, and All Other Spanish/Hispanic/Latino (4.68)%

You can review this information by gender using the selectors above.

Races

In 2024, 55.4% of the Customer service representatives workforce were White, of which 65.1% were women and 34.9% men. Other races that concentrated a significant number of workers were Black (18.3%) and Two or More Races (13.4%).

Education & Skills

Data on higher education choices for Customer service representatives from The Department of Education and Census Bureau. The most common major for Customer service representatives is Business but the most specialized major according to RCA in 2024 were Communications.

Among the necessary skills for Customer service representatives, Active Listening stands, but the revealed comparative advantage (RCA) shows that Customer service representatives need more than the average amount of Service Orientation.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

Type of Majors

Degree

The most common majors achieved by Customer service representatives in 2024 (counting all academic degrees) were Business (222,360 people), Communications (62,161 people), and Social Sciences (55,315 people).

You can review this information for different academic grades by modifying the option selected in the selector above.

Education Levels

Metric

The main educational levels achieved by the Customer service representatives workers were Some college (889,619 people), High School or Equivalent (843,919 people), and Bachelors Degree (612,336 people).

The graphic shows the Customer service representatives workforce by gender and educational level.

Skills

Chart

Value

Data on the critical and distinctive skills necessary for Customer service representatives from the Bureau of Labor Statistics. Customer service representatives need many skills, but most especially Active Listening, Speaking, Service Orientation.

Projections

Projections on job growth for Customer Service Representatives from the Bureau of Labor Statistics. The 10-year national workforce is projected to grow 3.07%, but Customer Service Representatives are expected to see a growth of −5.46% over the same period. This occupation is expected to grow less than the national average.

Job Growth

−5.46%

Estimated Job Growth

10-year Projection

3.07%

National Growth

10-year Projection

This line chart shows the projected 10-year growth in the number of jobs for Customer service representatives. This profession is expected to grow less than than 3.07%, the average rate of national job growth.