Customer service representatives

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Total Workforce

3.13M

Average Age

37.5

Average Salary

$33,332

Average Male Salary

$37,822

Average Female Salary

$31,026

About

Employment

Diversity

Education

Skills

About

Customer service representatives are most often employed by the Restaurants & Food Services industry. The average yearly wage for Customer service representatives was $33,332 in 2016. The top 3 most similar occupations to Customer service representatives by wage are Logging workers, Coaches and scouts, and Tree trimmers and pruners.

Customer service representatives are part of the Office & Administrative Support Occupations, along with Firstline supervisors of office & administrative support workers, Switchboard operators, including answering service, Telephone operators, Communications equipment operators, all other, Bill & account collectors, and 45 more.

The top 3 locations that employ the most Customer service representatives are Hillsborough County (Central) PUMA, FL, Osceola County (West) PUMA, FL, and Orem, Pleasant Grove, American Fork & Lindon Cities PUMA, UT. The top 3 locations with a relatively high concentration of Customer service representatives are San Juan Municipio (Este) PUMA, PR, Memphis City (Southwest) PUMA, TN, and San Juan Municipio (Sur) PUMA, PR.

Photo by Chung Ho Leung

Sales & Office Occupations Office & Administrative Support Occupations Office & Administrative Support Occupations

Employment

Information on the businesses and industries that employ Customer service representatives and on wages and locations for those in the field. Restaurants & Food Services is the industry that employs the most Customer service representatives, both by share and by number, though the highest paid industry for Customer service representatives, by average wage, is Aluminum production & processing. Customer service representatives are paid most in Orange & Villa Park Cities PUMA, CA but are relatively concentrated in San Juan Municipio (Este) PUMA, PR.

Wages

Yearly Wage

$33,332

AVERAGE SALARY

± $478

In 2018, Customer service representatives earned an average of $33,332, $20,557 less than than the average national salary of $53,888.

Logging workers make somewhat more than Customer service representatives while Coaches and scouts make somewhat less. This chart shows the various occupations closest to Customer service representatives as measured by average annual salary in the US.

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Wage Distribution

0.423

WAGE GINI

In 2018, Customer service representatives had a wage GINI coefficient of 0.423, which is lower than than the national average of 0.479. In other words, wages are distributed more evenly for Customer service representatives (shown in red) than for the overall labor force (shown in gray).

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Wage by Location

HIGHEST PAYING PUMAS

This map shows the Public Use Microdata Areas (PUMAs) in the United States shaded by average annual wage for Customer service representatives.

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Spatial Concentration

PUMAs with a Relatively High Concentration of Customer service representatives

This map displays which Public Use Microdata Areas (PUMAs) in the United States have a relatively high population of Customer service representatives.

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Industries

Most Common

The most common industries employing Customer service representatives, by number of employees, are Restaurants & Food Services, Business support services, and Insurance carriers.

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Highest Paying

The highest paying industries for Customer service representatives, by average wage, are Aluminum production & processing, Support activities for mining, Railroad rolling stock manufacturing, Pharmaceutical & medicine manufacturing, Engine, turbine, & power transmission equipment manufacturing , and Pharmaceutical & medicine manufacturing.

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Industries by Share

3.13M

2018 Workforce

± 42,990

9.2%

1 YEAR GROWTH

± 1.82%

The number of people employed as Customer service representatives has been growing at a rate of 9.2%, from 2,867,705 people in 2017 to 3,131,633 people in 2018.

This graphic shows the share of Customer service representatives employed by various industries. Restaurants & Food Services employs the largest share of Customer service representatives at 6.63%, followed by Business support services with 5.99% and Insurance carriers with 4.01%.

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Diversity

Demographic information on Customer service representatives in the US. The average age of male Customer service representatives in the workforce is 35.8 and of female Customer service representatives is 38.4, and the most common race/ethnicity for Customer service representatives is White (Non-Hispanic).

Gender Composition

1.06M

MALE WORKFORCE

± 25,219

2.07M

FEMALE WORKFORCE

± 35,069

66.1% of Customer service representatives are Female, making them the more common gender in the occupation. This chart shows the gender breakdown of Customer service representatives.

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Race & Ethnicity

Most Common Race or Ethnicity of Customer service representatives

White (Non-Hispanic)
Black (Non-Hispanic)
White (Hispanic)

56.8% of Customer service representatives are White (Non-Hispanic), making that the most common race or ethnicity in the occupation. Representing 17.3% of Customer service representatives, Black (Non-Hispanic) is the second most common race or ethnicity in this occupation. This chart shows the racial and ethnic breakdown of Customer service representatives.

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Age by Gender

35.8

AVERAGE MALE AGE

± 0.347

38.4

AVERAGE FEMALE AGE

± 0.252

The median age of Customer service representatives is 37.5, and Male employees are generally 2.57 years younger than than their Female counterparts.

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Education

Data on higher education choices for Customer service representatives from The Department of Education and Census Bureau. The most common major for Customer service representatives is Business but a relatively high number of Customer service representatives hold a major in Communication Technologies.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

MOST COMMON MAJORS

MOST SPECIALIZED MAJORS

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Skills

Data on the critical and distinctive skills necessary for Customer service representatives from the Bureau of Labor Statistics. Customer service representatives need many skills, but most especially Active Listening, Service Orientation, and Social Perceptiveness. The revealed comparative advantage (RCA) shows that Customer service representatives need more than the average amount of Service Orientation, Negotiation, and Speaking.