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Customer service representatives&

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Total Workforce
2.8M
Average Age
37.3
Estimated Job Growth
4.9%
10-Year Projection
Average Salary
$31,254
Average Male Salary
$35,727
Average Female Salary
$28,860

Employment

Information on the businesses and industries that employ Customer service representatives and on wages and locations for those in the field. Business support services is the industry that employs the most Customer service representatives, both by share and by number, though the highest paid industry for Customer service representatives, by average wage, is Computer & peripheral equipment manufacturing. Customer service representatives are paid most in Upper West Side & West Side PUMA, NY but are relatively concentrated in Clayton County (South) PUMA, GA.

Wages

Yearly Wage

Wage Distribution

Wage by Location

Spatial Concentration

Industries

Most Common

Dataset: Source:

Highest Paying

Dataset: Source:

Industries by Share

Diversity

Demographic information on Customer service representatives in the US. The average age of male Customer service representatives in the workforce is 35.6 and of female Customer service representatives is 38.2, and the most common race/ethnicity for Customer service representatives is White.

Gender Composition

Race & Ethnicity

Age by Gender

Education

Data on higher education choices for Customer service representatives from The Department of Education and Census Bureau. The most common major for Customer service representatives is Business but a relatively high number of Customer service representatives hold a major in Library Science.

Majors

Skills

Data on the critical and distinctive skills necessary for Customer service representatives from the Bureau of Labor Statistics. Customer service representatives need many skills, but most especially Active Listening, Service Orientation, and Speaking. The revealed comparative advantage (RCA) shows that Customer service representatives need more than the average amount of Service Orientation, Negotiation, and Persuasion.

Radar Distribution

Dataset: Source:

Bar Chart

Dataset: Source:

Growth Projections

Projections on wages and job growth for Customer service representatives from the Bureau of Labor Statistics. The ten-year national workforce is projected to grow 7.4%, but Customer service representatives are expected to see a growth of 4.9% over the same period. This occupation is expected to grow slower than the national average.

Job Growth

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Sales & Office Occupations
Major Occupation Group
Office & Administrative Support Occupations
Minor Occupation Group
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