Customer service representatives

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Total Workforce

2.87M

Average Age

37.5

Estimated Job Growth

4.89%

10-year projection

Average Salary

$31,937

Average Male Salary

$36,036

Average Female Salary

$29,709

About

Customer service representatives are most often employed by the Business support services industry. The average yearly wage for Customer service representatives was $31,937 in 2016. The top 3 most similar occupations to Customer service representatives by wage are Switchboard operators, including answering service, Interviewers, except eligibility & loan, and Miscellaneous woodworkers, including model makers & patternmakers.

Customer service representatives are part of the Office & Administrative Support Occupations, along with Firstline supervisors of office & administrative support workers, Switchboard operators, including answering service, Telephone operators, Communications equipment operators, all other, Bill & account collectors, Billing & posting clerks, Bookkeeping, accounting, & auditing clerks, Gaming cage workers, Payroll & timekeeping clerks, Procurement clerks, Tellers, Other financial clerks, Brokerage clerks, Court, municipal, & license clerks, Credit authorizers, checkers, & clerks, Customer service representatives, Eligibility interviewers, government programs, File clerks, Hotel, motel, & resort desk clerks, Interviewers, except eligibility & loan, Library assistants, clerical, Loan interviewers & clerks, New accounts clerks, Human resources assistants, except payroll & timekeeping, Receptionists & information clerks, Reservation & transportation ticket agents & travel clerks, Information & record clerks, all other, Correspondence clerks & order clerks, Cargo & freight agents, Couriers & messengers, Dispatchers, Meter readers, utilities, Postal service clerks, Postal service mail carriers, Postal service mail sorters, processors, & processing machine operators, Production, planning, & expediting clerks, Shipping, receiving, & traffic clerks, Stock clerks & order fillers, Weighers, measurers, checkers, & samplers, recordkeeping, Secretaries & administrative assistants, Computer operators, Data entry keyers, Word processors & typists, Insurance claims & policy processing clerks, Mail clerks & mail machine operators, except postal service, Office clerks, general, Office machine operators, except computer, Proofreaders & copy markers, Statistical assistants, and Miscellaneous office & administrative support workers, including desktop publishers

The top 3 locations that employ the most Customer service representatives are Winnebago County PUMA, WI, El Paso City (East) PUMA, TX, and Hillsborough County (Central) PUMA, FL. The top 3 locations with a relatively high concentration of Customer service representatives are Inglewood City PUMA, CA, El Paso City (Southeast) PUMA, TX, and Mesa City (South Central) PUMA, AZ.

Employment

Information on the businesses and industries that employ Customer service representatives and on wages and locations for those in the field. Business support services is the industry that employs the most Customer service representatives, both by share and by number, though the highest paid industry for Customer service representatives, by average wage, is Railroad rolling stock manufacturing. Customer service representatives are paid most in Orange & Villa Park Cities PUMA, CA but are relatively concentrated in Inglewood City PUMA, CA.

Wages

Yearly Wage

$31,937

AVERAGE SALARY

± $475

In 2017, Customer service representatives earned an average of $31,937, $20,128 less than than the average national salary of $52,065.

Interviewers, except eligibility & loan make somewhat more than Customer service representatives while Switchboard operators, including answering service make somewhat less. This chart shows the various occupations closest to Customer service representatives as measured by average annual salary in the US.

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Wage Distribution

0.421

WAGE GINI

In 2017, Customer service representatives had a wage GINI coefficient of 0.421, which is lower than than the national average of 0.479. In other words, wages are distributed more evenly for Customer service representatives (shown in red) than for the overall labor force (shown in gray).

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Wage by Location

This map shows the Public Use Microdata Areas (PUMAs) in the United States shaded by average annual wage for Customer service representatives.

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Spatial Concentration

PUMAs with a Relatively High Concentration of Customer service representatives

This map displays which Public Use Microdata Areas (PUMAs) in the United States have a relatively high population of Customer service representatives.

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Industries

Most Common

The most common industries employing Customer service representatives, by number of employees, are Business support services, Restaurants & Food Services, and Grocery Stores.

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Industries by Share

2.87M

2017 Workforce

± 41,170

2.48%

1 YEAR GROWTH

± 1.99%

The number of people employed as Customer service representatives has been growing at a rate of 2.48%, from 2,798,390 people in 2016 to 2,867,705 people in 2017.

This graphic shows the share of Customer service representatives employed by various industries. Business support services employs the largest share of Customer service representatives at  6.78%, followed by Restaurants & Food Services with 6.33% and Grocery Stores with 4.6%.

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Diversity

Demographic information on Customer service representatives in the US. The average age of male Customer service representatives in the workforce is 35.7 and of female Customer service representatives is 38.4, and the most common race/ethnicity for Customer service representatives is White.

Gender Composition

1.01M

MALE WORKFORCE

± 24,585

1.86M

FEMALE WORKFORCE

± 33,255

64.8% of Customer service representatives are Female, making them the more common gender in the occupation. This chart shows the gender breakdown of Customer service representatives.

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Race & Ethnicity

Most Common Race or Ethnicity of Customer service representatives

  1. White

  2. Black

  3. Other

68.9% of Customer service representatives are White, making that the most common race or ethnicity in the occupation. Representing 17.8% of Customer service representatives, Black is the second most common race or ethnicity in this occupation. This chart shows the racial and ethnic breakdown of Customer service representatives.

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Age by Gender

35.7

AVERAGE MALE AGE

± 0.357

38.4

AVERAGE FEMALE AGE

± 0.264

The median age of Customer service representatives is 37.5, and Male employees are generally 2.76 years younger than than their Female counterparts.

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Education

Data on higher education choices for Customer service representatives from The Department of Education and Census Bureau. The most common major for Customer service representatives is Business but a relatively high number of Customer service representatives hold a major in Communication Technologies.

Majors

ACS PUMS data only shows the major for bachelor's degrees. However, we can filter the data based on highest degree obtained.

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Skills

Data on the critical and distinctive skills necessary for Customer service representatives from the Bureau of Labor Statistics. Customer service representatives need many skills, but most especially Active Listening, Service Orientation, and Social Perceptiveness. The revealed comparative advantage (RCA) shows that Customer service representatives need more than the average amount of Service Orientation, Negotiation, and Speaking.

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Growth Projections

Projections on wages and job growth for Customer service representatives from the Bureau of Labor Statistics. The ten-year national workforce is projected to grow 7.4%, but Customer service representatives are expected to see a growth of 4.89% over the same period. This occupation is expected to grow slower than the national average.

Job Growth

4.89%

ESTIMATED GROWTH

7.4%

NATIONAL AVERAGE

This line chart shows the 10-year projected employment growth (from 2016 to 2026) for Customer service representatives. This profession is expected to grow lower than 7.4%, the average rate of national job growth.

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